FAQs

No. Multiple listings confuse listing services, as well as potential prospects on both the for sale and for rent side. We do not want there to be a situation where a property is accidentally promised to a tenant and a potential buyer. If legal binding documents are signed by a buyer and new tenant at the same time, it can become a very big problem.

Property management is our primary function, and we are looking to foster relationships with homeowners looking to become successful landlords. 

Unless otherwise stated in your lease, it is your responsibility to take care of the lawn and snow removal. This includes watering the lawn on a regular basis, mow and weed as needed. If you let the grass die, you may be responsible to re-sod the yard. You will also be responsible for all fall leaf clean up and snow removal of your sidewalks and driveways.

You may be able to have a roommate, but first they have to be approved through Davies Property Management with our office application process. We must know who is occupying the property. The roommate must fill out our rental application, and be approved through our screening process. Failure to fulfill the above mentioned requirements may be a breach of your lease agreement.

If your roommate moves out, a written notice needs to be submitted to your property manager. Remember that tenants are jointly and singularly liable to ensure rent is paid. You must have written permission from the property manager to substitute a roommate.

Requests to paint the walls a different color must be in writing and requires the consent of Davies Property Management. Also you will need to let us know which wall or rooms and we will require a fee which is refundable if the wall or rooms are restored to the original color unless you have approval from the office that you do not need to restore the paint.

No! You cannot change the locks yourself. Re-keying the property without our permission is a serious lease violation. All notices or requests by Resident for re-keying, changing, installing, repairing, or replacing security devices must be in writing. Installation of additional security devices or additional re-keying or replacement of security devices desired by Resident will be paid by the Resident in advance and must be installed only by contractors authorized by our office.

It is our primary responsibility to act in the best interest of the property owner at all times. We understand that there are extenuating circumstances which may prevent a resident from fulfilling the term of their lease agreement. If you find that you are not able to fulfill the term of your lease agreement, please contact our office to discuss the situation as soon as possible. We do not allow subletting or reassigning the lease under any circumstances without our consent.

We can start the process immediately. Contact us so we can find out more about you and your property, and see if we're going to be a good fit.

Please contact us if you have other questions or wish to discuss letting us handle your property.

You can also sent us a request for a rental evaluation of your property - click here. 

Do not talk with your tenant. Don't discuss anything with your tenant. That's why you hired us. We have systems and procedures in place to document all communications with the tenant. Our entire team is trained on customer service, best practices, and knows the applicable laws. Frankly, we recommend blocking the tenants numbers. 

We will never release your contact information to the tenant.

All security deposits are held in our security deposit trust account until the end of the tenancy.

Our fees are very competitive, and therefore are non-negotiable. We realize you can probably find a cheaper property manager, but the price should not be the determining factor in deciding whom you hire to manage your property.

The ultimate cost of using a property manager is determined by many things other than the fee we charge, namely, the efficiency and manner in which we handle problems. We feel that our services, our systems, and the experience and expertise we offer are a very great value at the fee structure we have established.

Our monthly management fee ranges between 8-10% depending on the number of properties we manage for a particular client. Please contact our office for more details.

We will pay your lawn service and any other bills or invoices generated as a result of repairs, utilities or other services to your property. We will not pay mortgage or condo fees and property taxes on your behalf. 

You have access to your property statement at all times 24/7. We provide you with access to an online portal where you can download your statement anytime. We deposit all rent proceeds to your account on the 25th of each month providing the property is occupied and the rent has been paid on time. Rent proceeds disbursements are made by direct deposit into your account.

Absolutely! We can deposit your rent proceeds directly into your bank account by direct deposit. We can only deposit money into your account.

We will be happy to invite them to join our vendor list if they are qualified and insured, and they agree to sign our Vendor agreement. We already have a stable list of very qualified and reasonably priced vendors that we have used for many years. If a company you prefer wants to be added to our vendor list, they can contact us and we will interview them and let them know what is required.

Our professional reputation, with both tenants and owners, is largely, if not entirely, determined by how well we handle maintenance. Therefore, we follow a practice that is most likely to ensure the best possible response and resolution to problems.

No, we only use our qualified vendors. We are not able, for liability reasons, to use your friends or relatives to perform work on your home unless they are in fact licensed vendors and they can provide us with the necessary documentation and insurance.

This is the greatest fear of most new owners. We promise in writing not to do that. Ordinary maintenance and repairs of less than $400 are paid out of your account, and you will see this in your monthly statement.

If we think a repair might exceed $400 and if we are unable to reach you, we may initiate repair work even if it is higher than $400 as stated in the management agreement; for the following cases:

1. the health or safety of a tenant is an issue;
2. the property will incur damage if immediate action is not taken,
3. in instances where there is only one option to consider.

We would only be acting in your (the owners) best interest.

Yes, we require a $300 in reserve per property in your account so that there are always funds to pay the vendors for minor repairs. For multi unit properties, the maintenance reserve is established on a case by case basis.

Tenants may submit requests through their tenant portal. For emergencies, they may call our emergency line. Once we have determined whether or not the issue is considered an emergency and needs to be handled after hours, we will dispatch the appropriate vendor to control and handle the emergency. Tenant safety is absolutely the top priority.

After receiving a routine repair request, we will contact the tenant and ask them questions in order to help us determine the exact nature of the problem before sending a service technician. We make sure it is not something the tenant can fix themselves (ex: reset button on the GFI, tripped breaker etc.) before your money is spent on a service call. After determining that it is a legitimate problem, we will send the appropriate service vendor to make the repair. We tell our tenants that we are able to handle most repair requests within 1 to 3 working days.