We understand that moving out can be a very busy time for you. To make the move-out process simple and easy we have prepared a moving-out guide for you. We suggest that you review the guide carefully and if you have any questions, please reach out to us. Please note that it is your responsibility to complete the steps in the guide prior to vacating the premises.

Moving Out Guide

Preparing the Property at Move-Out

When you are ready to move, if you have questions on how to prepare your residence after receiving the move-out packet, please call your DPM management team and discuss your concerns with them. We want your move to be a pleasant and successful one. The following are some steps to take to prepare for your move.

When preparing to move out, thorough cleaning is essential. Please follow these cleaning guidelines:

  1. Comprehensive Cleaning

    • Clean both the interior and exterior of the property thoroughly.

  2. Specific Cleaning Areas

    • Include the following areas in your cleaning routine:
      • Vinyl or tile floors
      • Windows (inside and outside)
      • Windowsills and door casings
      • Mini blinds
      • Drawers and shelves
      • All appliances
      • Sinks
      • Toilets
      • Bathtubs
      • Showers
      • Vanities
      • Light fixtures
      • Fireplaces
      • Removal of cobwebs (inside and outside)

  3. Tenant-Caused Dirt

    • Recognize that tenant-caused dirt is not considered normal wear and tear. Ensure that the property is returned in a clean and well-maintained condition.

  4. Exterior Cleanup

    • Pick up debris and animal feces from the exterior of the property and dispose of them in the appropriate trash receptacles.

Carpet cleaning is an important aspect of the move-out process. Please adhere to the following guidelines:

  1. Professional Carpet Cleaning

    • Professional carpet cleaning is typically required. The cost depends on factors such as how recently the carpets were professionally cleaned and whether pets have been present.

  2. Avoid DIY Machines

    • Do not rent carpet-cleaning machines or use home cleaning machines. Only professional steam cleaning from a reputable company is accepted.

  3. Recommendation for Carpet Cleaner

  4. Scheduled Carpet Cleaning

    • We will schedule carpet cleaning once you have moved out if you do not arrange it yourself.

    • If Hiring Another Cleaner

      • If you choose to hire a different carpet cleaner, they must guarantee their work to our satisfaction
      • A receipt is required upon turnover of keys.

    • Important Note for Tenants

      • We will not reimburse for any carpet cleaning contracted by tenants.

When addressing draperies, window coverings, blinds and windows during the move-out process, please observe the following guidelines:

  1. Draperies

    • Cleaning Instructions:
      • DO NOT wash draperies.
      • Dry cleaning is generally not expected unless:
        • Excessive soil or water damage from open windows has occurred. Draperies with water stains may require replacement, and this should be discussed with your management team.
        • If you haven't been using the provided draperies and they are in good condition.

  2. Blinds

    • Cleaning Instructions:
      • Wipe all blinds. Avoid using harsh chemicals on the blinds.

  3. Windows

    • Cleaning Instructions:
      • Clean all windows inside and outside, excluding the outsides of second-story windows.

When preparing to move out, please attend to the landscape clean-up with the following guidelines:

  1. Landscaping Maintenance

    • Neatly mow, trim, prune, fertilize, and water the outside areas as specified in your rental contract.

  2. Trash and Debris Removal

    • Remove all trash and debris from the outdoor areas, placing them in the designated receptacles.

  3. Motor Oil Disposal

    • Dispose of motor oil properly; it should not be placed in the garbage receptacles. Follow appropriate procedures for motor oil disposal.

  4. Animal Feces

    • Pick up any animal feces, regardless of whether you have a pet or not.

Proper disposal of trash is crucial during the move-out process. Please adhere to the following guidelines:

  1. Excess Trash Removal

    • If you have trash that exceeds the normal pickup, you are responsible for arranging to have it hauled away at your own expense.

  2. Normal Trash Disposal

    • Place all other trash within the appropriate trash receptacles designated for normal trash removal.

  3. Avoid Overflowing Receptacles

    • Ensure that trash receptacles are not overflowed. Properly contain all trash within the provided receptacles.

By adhering to these guidelines, you contribute to maintaining the property in good condition and ensuring a smooth move-out process. If you have any questions or need further clarification on specific cleaning requirements, please feel free to contact our office for assistance.

Replacements

To avoid charges during the move-out process, ensure the following items are in working order:

  1. Burned Out Light Bulbs

    • Replace any burned-out light bulbs throughout the property.

  2. Smoke Detector Batteries

    • Ensure that smoke detectors have working batteries. Replace any non-working batteries promptly.

  3. Doorstops

    • Confirm that all doorstops are present and in good condition. Replace any missing or damaged doorstops.

  4. Furnace Filters

    • Change the furnace filter just before vacating the property. Make sure to use the correct size for your furnace.

By addressing these items, you contribute to maintaining the property in good condition and avoid potential charges during the move-out inspection. If you have any questions or need assistance with any of these tasks, feel free to contact our office for guidance.

Painting

When it comes to painting as part of the move-out process, please keep the following considerations in mind:

  1. Avoid Spackling, Puttying, or Touching Up Paint

    • We request that you refrain from spackling, puttying, or attempting to touch up paint on the walls.

  2. Charges for Unnecessary Painting:

    • Charges may be incurred if unnecessary painting is required due to tenant painting. It's advisable to follow the guidelines to avoid such charges.

  3. Painting Charges Criteria:

    • Charges for painting depend on whether it exceeds normal wear and tear, as well as the length of time you have been in the property.

Security Deposit Return

Ensuring a smooth and successful move-out process is key to expediting the refund of your security deposit. Here's what you need to know:

  1. Move-Out Procedures

    • Follow the move-out procedures outlined in the moving out guide and the above move-out cleaning standards. 

  2. Property Condition

    • Leave the property in good condition, as outlined in the move-out procedures.

  3. Security Deposit Refund Timeline

    • We will aim to remit security deposit transmittals within 10 days or in accordance with provincial law.

  4. Smooth Move-Out Experience

    • We are committed to ensuring your move-out is a pleasant and successful experience.

By adhering to the move-out procedures and maintaining the property in good condition, you contribute to a hassle-free process and facilitate the prompt refund of your security deposit. If you have any questions or need further assistance, please feel free to contact our office.

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